RETURN AND EXCHANGE POLICY

Domestic Orders

• We offer an exchange for all non-discounted items listed on our website. 
• Customers must raise a replacement/exchange request within 5 days of product delivery on our website, through the account section. Once approved, our courier partners will pick up the product from your address in the next 2-4 working days of receiving the request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. 
• In case your address is not eligible for pick up, you can ship the product back to us, details we will share via email. 
• The returned product should have the original packaging and tags in place must be unused and unwashed for hygiene reasons. You are welcome to try the product but please take adequate measures to preserve its condition. Items failing the quality check will not be eligible for return/exchange. 
• Once passed through quality check customers can choose to purchase another product in exchange for the returned product or avail store credit to be used for a future purchase. This complete process takes approximately 7-9 working days. You will receive an email as soon as a replacement is shipped or store credit is added to your account.
• The credit note issued, will be valid for 1 year from the date of issuance. Customers can book the same or higher value product through the credit note.

International Customers

• Currently we do not provide return or exchange on International orders, however if you wish to exchange with a different product you can ship it back to us at your expense (within 3 weeks of delivery in original condition with tags intact) and we will provide store credit for the same which can be used for any future purchase.
• If you receive a damaged, or defective product outside India or if the packaging is tampered with, you have the right to refuse the delivery. Please drop us an email at connect@thehaelli.com in that case.
• For wrong product delivery, please provide an "unboxing video" showcasing the error in the delivered product and email us, our team will get in touch for further course of action.

PLEASE NOTE

• We do not entertain refund & cancellation requests. 
• We do not accept returns, replacements, or exchanges for customized products as they are tailored specifically to customer requests and preferences. Although we make sure all orders are processed with accurate details but there is always a slight possibility of size/color/style discrepancies in customised orders.
• All the products listed under SALE tab on our website ARE ON CLEARANCE SALE.
• All products purchased during annual, festive, seasonal or clearance sales are not eligible for returns, replacements, or exchanges.
• Please note, since our products are not mass manufactured, the product measurements may vary from 1-3 inches as specified in the description along with a possibility of weaving alterations depending upon the lot, fabric, size or design.  
• We strive to process all return and replacement requests promptly and efficiently. However, we are not liable for any compensation or reimbursements for delays caused by events such as riots, war, earthquakes, fire, flood, drought, acts of Government, strikes, national emergencies, deficient or delayed services by courier companies, or any other similar occurrences beyond the reasonable control of the affected party.
• Any order placed via whatsapp, Instagram or Facebook are subject to the same conditions (listed above) as for the orders placed on our website.

SHIPPING WITHIN INDIA

• Our dispatch timelines are around 5-14 working days, post dispatch it takes 3-5 working days for your order to reach you, depending upon your location. 
• We do provide express delivery within  2 working days of order placement at additional Rs 700 within India, please drop an email at connect@thehaelli.com to check if the product is available for immediate dispatch along with your pincode.
• Shipping is free PAN India for all prepaid orders.
• We do not offer CASH ON DELIVERY.
• An email with tracking details is shared as soon as the product is dispatched. You can also track the same in your “Account” section at our website.

INTERNATIONAL SHIPPING

• Our dispatch timelines are around 5-14 working days, post dispatch it takes 4-15 working days for your order to reach you, depending upon your location. 
• You will receive an email with the tracking details once your order is shipped. You can also track the same in your “Account” section at our website.
• Any Import/custom duties, if applicable, are charged at the destination and will be borne by the customer. THE HAELLI will not be responsible for it.

Shipping charges are calculated as per the following chart:

CATEGORY 1:

U.A.E., BANGLADESH, BHUTAN, MALDIVES, NEPAL, PAKISTAN, SINGAPORE, SRI LANKA, AFGHANISTAN, EGYPT, IRAN, IRAQ REPUBLIC, JORDAN, LEBANON, MYANMAR, PALESTINE AUTHORITY, SAUDI ARABIA, SYRIA, TURKMENISTAN, YEMEN, BELGIUM, DENMARK, FAROE ISLANDS, FRANCE, GERMANY, GREENLAND, ITALY, LIECHTENSTEIN, LUXEMBOURG, NETHERLANDS, SPAIN, SWITZERLAND, UNITED KINGDOM, MEXICO, U.S.A., BAHRAIN, KUWAIT, OMAN, QATAR

CATEGORY 2:

ALBANIA, ANDORRA, ARMENIA, AUSTRIA, AZERBAIJAN, BELARUS, BOSNIA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, ESTONIA, FINLAND, GEORGIA, GIBRALTAR, GREECE, HUNGARY, ICELAND, IRELAND, ISRAEL, KAZAKHSTAN, KIRIBATI, KYRGYZSTAN, LATVIA, LITHUANIA, MACEDONIA, MALTA, MOLDOVA, MONACO, MONTENEGRO, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIA, SERBIA, SLOVAK REPUBLIC, SLOVENIA, SWEDEN, TURKEY, UKRAINE, UZBEKISTAN, ANGUILLA, ANTIGUA, ARGENTINA, ARUBA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BONAIRE, BRAZIL, BRITISH VIRGIN IS, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, CURACAO, DOMINICA,, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, FRENCH GUIANA, GRENADA, GUADELOUPE, GUATEMALA, GUYANA, HAITI, HONDURAS, JAMAICA, MARTINIQUE, MONTSERRAT, NICARAGUA, PANAMA, PARAGUAY, PERU, ST KITTS & NEVIS, ST MAARTEN, ST MARTIN, ST. LUCIA, ST. VINCENT, SURINAME, TRINIDAD & TOBAG, TURKS & CAICOS I, PUERTO RICO, MAZ, URUGUAY, VENEZUELA, VIRGIN ISLANDS, SOUTH AFRICA, CANADA

CATEGORY 3:

CHINA, HONG KONG, THAILAND, CENT AFR REP, CHAD, DEMOCRATIC REPUBLIC OF C, DJIBOUTI, ERITREA, ETHIOPIA, KENYA, MAURITIUS, SUDAN, TANZANIA, UGANDA, ALGERIA, ANGOLA, GHANA, IVORY COAST, LIBYA, MOROCCO, NIGERIA, SEYCHELLES, BOTSWANA, LESOTHO, NAMIBIA, RWANDA, SWAZILAND, ZAMBIA, ZIMBABWE, BENIN, BURKINA FASO, BURUNDI, CAMEROON, CAPE VERDE, CONGO, EQUATORIAL GUINEA, GABON, GAMBIA, GUINEA, GUINEA BISSAU, LIBERIA, MADAGASCAR, MALAWI, MALI, MAURITANIA, MOZAMBIQUE, NIGER, REUNION ISLAND, SENEGAL, SIERRA LEONE, TOGO, TUNISIA

CATEGORY 4:

AMERICAN SAMOA, AUSTRALIA, BRUNEI, CAMBODIA, COOK ISLANDS, EAST TIMOR, FIJI, FRENCH POLYNESIA, GUAM, INDONESIA, LAOS, MACAU, MALAYSIA, MARSHALL ISLANDS, MICRONESIA, MONGOLIA, NEW CALEDONIA, NEW ZEALAND, PALAU, PAPUA NEW GUINEA, PHILIPPINES, SAIPAN, SAMOA, SOLOMON ISLANDS, SOUTH KOREA, TAIWAN, TONGA, TUVALU, VANUATU, VIETNAM, JAPAN

PLEASE NOTE

• Dispatch for any customized order or during the SALE period can be delayed by 4-9 working days.
• If the customer is not available to accept the delivery, our courier partners make 3 attempts for the same. Failing to which the package is returned (for domestic orders), the customer can either opt for store credit in that case or can bear the shipping charges to re attempt the delivery.
• We strive to ship all orders promptly and efficiently. However, we are not liable for any compensation or reimbursements for delays caused by events such as riots, war, earthquakes, fire, flood, drought, acts of Government, strikes, national emergencies, deficient or delayed services by courier companies, or any other similar occurrences beyond the reasonable control of the affected party.