Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to connect@thehaelli.com.
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- Clothing
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Clothing
Fabric that is attached to the hem of a saree, covering the initial drape and pleats area only. Fall is not visible from the outside, unless the saree fabric is transparent. It adds volume to the base of the saree and adds definition to the drape.
Fall, if opted while placing the order, is sent attached to the saree, not separately.
Our pre draped sarees come with front stitched pleats only, along with hooks added to the waist area which can accommodate waist sizes from 28 inches to 38 inches.
You can leave a note mentioning your waist size for a pre draped saree while placing the order.
Height of a pre draped saree is untouched, if you wish to customize the height of the saree, you can raise a request for the same at connect@thehaelli.com along with your order number. Please note, customized height sarees are not eligible for an exchange or return. Also dispatch time of 3-5 working days will be added for any customized request.
Size customizations are free of cost, you can drop your measurements along with your order number at connect@thehaelli.com Please note, customized blouses are not eligible for an exchange or return. Also dispatch time of 3-5 working days will be added for any customized request.
Yes, style customizations are available at additional cost.. You can raise a request for the same by dropping a text at +91 9888 242 242 Please note, customized blouses are not eligible for an exchange or return. Also dispatch time of 3-5 working days will be added for any customized request.
Yes you can text us at +91 9888 242 242 for details
Try using a different tab, browser or device if possible. Please make sure all details are entered correctly. You can also contact us on connect@thehaelli.com or +91 9888 242 242 or you can use the chat option available on the website.
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
This might happen due to some technical glitch, please don’t worry your money is safe, kindly write to us at connect@thehaelli.com, you will either receive a confirmation within 2-4 working hours or refund for the transaction.
We do provide express delivery within 2 working days of order placement at additional Rs 700 within India, please drop an email at connect@thehaelli.com to check if the product is available for immediate dispatch along with your pincode.
No, open delivery of the package is not possible. You will be handed over the package only once the payment has been made.
Ye we do
Any Import/custom duties, if applicable, are charged at the destination and will be borne by the customer
NO, we sell exclusively through our website