INTRODUCTION

Welcome to “The Haelli” using the service of “The Haelli”. By browsing and using this website, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. Throughout these terms and conditions, we will refer to ourselves as “The Haelli”, 'we', 'us' and 'our' meaning HAELLI E COMMERCE LLP. ("The Haelli "). 

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY HAELLI E COMMERCE LLP. ("The Haelli "). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT www.thehaelli.com (THE "SITE") AND ALL SERVICES PROVIDED BY The Haelli ON THE SITE. ALSO, THE SITE thehaelli.com IS NOT AFFILIATED WITH ANY OTHER WEBSITE.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

All products/services and information displayed on “The Haelli” constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. “The Haelli” reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of “The Haelli” prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

ORDER PROCESS

Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. If you do not receive a confirmation email, please check any other folders you may have for Order communications. 

Please note in particular that: Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, sometimes products may be incorrectly priced. You must ensure that prior to placing an order; you have checked all relevant details including your country.

 Please check the Products you have selected earlier, as their price details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the product you are ordering is subject to a promotional discount or offer, which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.

All Products displayed on this Website are subject to availability and all orders are subject to acceptance. All prices are inclusive of UK VAT (but do not include delivery charges that will be added to your total prior to you placing your Order). 

We will not be able to process VAT refunds for international customers. Custom charges may vary depending on the country of origin. International orders may be subject to local taxes, import duties or other local requirements. 

Your payment card or PayPal account will be debited immediately, prior to processing and dispatching your order. 

Orders are submitted via our Website in the following way: Once you are ready to make a purchase, click on 'Add to Shopping Bag' to add the product you wish to purchase to your Shopping Bag. Then proceed by clicking 'Checkout' to log into our secure server to complete your Order. You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order. If you have already registered with us you may enter your sign-in details to access your account. You will be required to enter your delivery and billing address details if this is your first Order or if you do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. 

If any delivery charges are payable these will then be added to the amount you will be charged. By checking out, you are confirming you wish to make an Order and accept these Terms of Sale.

Once you submit your Order, we will then send you a confirmation email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). It is pertinent to mention here that still at this point, the contract between us is not formed. 

If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfill part of your Order, or we find the price has changed), you will be contacted by a representative from “The Haelli” Customer Services. If you have any problems with your Order, please contact our Website Customer Service Department through email at connect@thehaelli.com. Please be advised that we are unable to rectify mistakes you have made on your Order, so do check it carefully before checking out. Please see the section below for your rights to cancel.

CANCELLATION BY “THE HAELLI”

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

DELIVERIES

We are unable to process orders for addresses that are within the Militaries areas around the world. 

Orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed. If no one is available to accept the delivery you will receive information to advise that a delivery has been attempted. Please check our delivery section for full delivery charges. All delivery deadlines will depend on the address details supplied and stocks being present at the time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address. We will try to deliver all orders received, however, if a customer is not at home, a card, SMS or email notification will be issued and the parcel will then be delivered to a Neighbour, Collection Point (after approved by the customer) or shall be returned back to the depot. It is the customer's responsibility to collect it or arrange re-delivery. If a parcel is returned as undelivered, refund will be provided after deducting to and fro shipping fee, along with duty charges if applicable (shipping bill for the same will be provided within 2 weeks post package is returned). If you still require the parcel to be resent, a further postage charge is applicable. We cannot accept liability for Next Day/Timed Deliveries where the recipient is not available to receive the parcel. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, transport problems or courier company delays. We are not liable to pay the refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer. We are not liable to pay the refund for late delivery due to delays in the payment of duties and taxes or parcels being seized by authorities. Or for delays caused by acts or omissions of customers details or other regulatory agencies.

PLEASE NOTE: All our International orders are shipped with a mandate of compulsory signature, if an order is marked delivered at our courier partner's panel, it will not be considered for any Missing/Undelivered chargeback. Proof of delivery will be provided for the same in such cases.

DAMAGES/TAMPERED/MISSING GOODS

In the event that the parcel has been damaged or tampered with on delivery, do not sign for a parcel and return it back to the courier. If you accept a damaged parcel then you need to sign "damaged" on receipt and obtain the courier's signature. 

While Opening the Goods it is mandated to make a video of the same to avoid any kind of discrepancies. Open goods in front of the courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim. Keep ALL the packaging, as this will be required for any claims against couriers for damaged/ missing items. In the event of damaged items, you must contact our customer service team at connect@thehaelli.com within 3 days. Any notification after this date will not be considered. We shall refund or replace goods free of charge, lost in the transit by our carrier, subject to completion of their claims process.

QUALITY - FABRIC & EMBROIDERY

Our hand-embroidered garments are delicate, requiring careful handling when worn. Variations in patterns may exist due to individual dyeing methods employed in the creation of our garments. Please, strictly follow the Care Label attached to each item, as it contains crucial instructions on fabric care. Keep in mind that the colours of our hand-dyed items are not guaranteed due to the unique dyeing methods. We cannot be held responsible for any damage resulting from failure to comply with the provided washing instructions. Garments featuring embossed or rubber prints should be ironed on the reverse side. Displacements of prints, sequins, beading, or embroidery are inherent to the nature of our handcrafted work and should not be considered defects. Some outfits may have a paraffin smell, a byproduct of the dry cleaning process post-embroidery. This scent will dissipate once the garment is removed from its packaging. Specially commissioned items can only be cancelled within 1 days of placing the order. Refunds or cancellations cannot be accommodated beyond this period, in adherence to your statutory rights.

FRAUDULENT /DECLINED TRANSACTIONS 

“The Haelli” reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. “The Haelli” reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

YOU AGREE AND CONFIRM 

That in the event that a non-delivery occurs on account of non acceptance or a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by “The Haelli” for redelivery shall be claimed from you. That you will use the services provided by “The Haelli”, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. “The Haelli” reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), “The Haelli” has the right in its sole discretion to reject the registration and debar you from using the Services of “The Haelli” and / or other affiliated websites without prior intimation whatsoever. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description. 

DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts in Delhi, India. The seller and buyer hereby submit to the exclusive jurisdiction of the courts in Delhi, India, for the purpose of any suit, action, or other proceeding arising out of or relating to these Terms and Conditions.