www.thehaelli.com is owned and operated by Haelli E-Commerce LLP, a
company incorporated under the laws of India. Your use of the Website and services and tools are
governed by the following terms and conditions ("Terms of Use") as
applicable to the Website including the applicable policies which are incorporated herein
by way of reference. If you transact on the Website, You shall be subject to the policies
that are applicable to the Website for such transaction. By mere use of the Website, You
shall be contracting with Haelli E-Commerce LLP and these terms and conditions
including the policies constitute your binding obligations, with Haelli E-Commerce LLP. For
the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall
mean any natural or legal person who has agreed to become a buyer on the Website by
providing Registration Data while registering on the Website as Registered User using the
computer systems. www.thehaelli.com allows the User to surf the Website
or making purchases without registering on the Website. The
term "We", "Us", "Our" shall
mean Haelli E-Commerce LLP When You use any of the services provided by Us through the
Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be
subject to the rules, guidelines, policies, terms, and conditions applicable to such
service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered
as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to
change, modify, add or remove portions of these Terms of Use, at any time without any prior
written notice to you. It is your responsibility to review these Terms of Use periodically
for updates / changes. Your continued use of the Website following the posting of changes
will mean that you accept and agree to the revisions. As long as you comply with these
Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege
to enter and use the Website.
When You use any of the services provided by Us through the Website, including but not
limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules,
guidelines, policies, terms, and conditions applicable to such service, and they shall be
deemed to be incorporated into this Terms of Use and shall be considered as part and parcel
of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add
or remove portions of these Terms of Use, at any time without any prior written notice to
you. It is your responsibility to review these Terms of Use periodically for updates /
changes. Your continued use of the Website following the posting of changes will mean that
you accept and agree to the revisions. As long as you comply with these Terms of Use, We
grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use
the Website.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF
USE CAREFULLY BEFORE PROCEEDING.
For us privacy for our valued customer is very important. We strongly believe that the
personal information of our customers should not be shared with the third party without the
prior consent or request from the customer. Privacy is the right of an individual and at
Haelli E-Commerce LLP the information of the customer such as contact no., email,
addresses etc is used only for the internal purpose and not for sale. We at Haelli E-Commerce LLP condemn the
unauthorized reach and misuse and/or disclosure of the personal information of the customer
and we have strict guidelines and high security features to prevent the same. Any changes in
our ‘Privacy Policy’ will be posted here on the website.
SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name,
email address and other personal information submitted on our website may be stored with us
and may also appear on the website. Like other platforms our server log files also receives
general information such as IP address of the visitor, cookie etc. For the financial
transactions by credit card Haelli E-Commerce LLP uses a 3rd party secure payment gateway
provided by “PayU” and the credit card details are ‘not stored’ with
Haelli E-Commerce LLP, instead the information is securely stored and encrypted with
Visa/MasterCard.
Smart Cookies
We use 'Cookies' to keep track of your current shopping session to personalize your
experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny
text files which our Website places on your computer's hard drive to store information about
your shopping session and to identify your computer.
SHIPPING WITHIN INDIA
- We take 6-12 working days to dispatch your order.
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After dispatch, it takes 3-6 working days for your order to reach you, depending upon your location.
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Shipping is free PAN India on all prepaid orders above ₹999.
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For customized orders placed via Whatsapp, Instagram or Facebook,
dispatch timelines are 6-12 working days. Please note, any alterations/exchanges in sizes for customized
orders will not be processed.
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Cash On Delivery (COD) charges for first product are ₹100 and ₹50 for every additional product.
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You will receive an email with the tracking details once the order is shipped. You can also track the same in your “Account” section
at our website.
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Shipping during SALE period can be delayed by 4-9 working days.
INTERNATIONAL SHIPPING
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We offer free International shipping above ₹18000. All international orders are shipped within 6-12 working days.
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After dispatch, your order will be delivered with in 5-9 working days.
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You will receive an email with the tracking details once your order is shipped. You can also track the same in your “Account” section
at our website.
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Customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
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For Shipping charges please add products to the cart, fill in the country, total amount of products along with shipping cost will be reflected.
Please Note:
These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by
the courier company/postal authorities but will help you track down a package through our partner courier services. Kindly note there
might be a delay during National holidays, festivals and climatic emergencies.
We are glad you made a choice to shop with us and we want your experience to be hassle free,
for that please go through the following policy, conditions and process carefully.
- Exchange can be processed for a different size, style or store credit. As a company policy we do not provide refund/cancellation on any product sold
- You can initiate an exchange request from your account within 5 days of the delivery. No request will be entertained henceforth.In case you placed the order as a guest, please drop an email at info@thehaelli.com with your order number, we will revert with all the details as soon as possible.
- We will not be able to process any request after the first exchange.
- Our Logistic partner will pick-up the Product/s within 3 days of receiving the request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. In that scenario, you have to ship them back on your own
- Please ensure that the products are in unused condition with their original packaging and tags. You are welcome to try product but please take adequate measure to preserve its condition.
- We will initiate your exchange or store credit once your order is picked up & checked for quality subject to applicable exceptions.This process takes around 5 to 10 working days. You will receive an email as soon as a replacement is shipped or store credit is added to your account.
- During a promotion/scheme/offer/discount/sale the product will be exchanged only if the stock is available. You have to ship the product back to our warehouse in that case. Please confirm by dropping an email to us at info@thehaelli.com before initiating an exchange request from your account.
- Exchange is not provided on international and custom-made orders.
Please Note:
The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of stock.
- Order could not be shipped within the specified timeline.
- Shipping address is not serviceable.
- Any other reason beyond the control of merchants.
- The Haelli reserves all rights to inspect the condition of the product before processing any exchanges
