Customised hand painted Juttis | Easy exchange and Returns | Cash on Delivery
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We are glad you made a choice to shop with us and we want your experience to be hassle free, for that please go through the following policy, conditions and process carefully.

  • Exchange can be processed for a different size or style.
  • You can initiate an exchange/return request from your account within 48 hours of the delivery. No request will be entertained henceforth.
  • No request is entertained after first exchange.
  • Our Logistic partner will pick-up the Product/s within 3 days of receiving the request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. In that scenario, you have to ship them back on your own
  • Please ensure that the Products are in unused condition with their original packaging and tags. You are welcome to try product but please take adequate measure to preserve its condition.
  • We will initiate your exchange once your order is picked up & checked for quality subject to applicable exceptions.
  • For return requests, the invoice value will be credited to your store credit.
  • During a promotion/scheme/offer/discount/sale the product will be exchanged only if the stock is available. You have to ship the product back to our warehouse in that case. Please confirm by dropping an email to us at info@thehaelli.com before initiating an exchange request from your account.
  • Exchange is not provided on international, custom-made and products on Clearance sale.
  • We do not entertain REFUND request.

Please Note:

The order may be cancelled before shipment due to any of the following reasons:

  1. The specific product/model is out of stock.
  2. Order could not be shipped within the specified timeline.
  3. Shipping address is not serviceable.
  4. Any other reason beyond the control of merchants.
  5. The Haelli reserves all rights to inspect the condition of the product before processing any exchanges