Policies

Terms of Use

www.thehaelli.com is owned and operated by Haelli E-Commerce LLP, a company incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Haelli E-Commerce LLP and these terms and conditions including the policies constitute your binding obligations, with Haelli E-Commerce LLP. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.  www.thehaelli.com allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Haelli E-Commerce LLP When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

 

Privacy Policy

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Haelli E-Commerce LLP the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at Haelli E-Commerce LLP condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website. SECURE ONLINE PAYMENTS
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Haelli E-Commerce LLP uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Haelli E-Commerce LLP, instead the information is securely stored and encrypted with Visa/MasterCard. Smart Cookies

We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

 

Shipping Policy

It is evident that you have a unique taste and you understand that each piece is one of a kind and custom made for you, hence we would like to bring the following information to your notice:

 

  • We take 2-5 working days to dispatch your order.
  • For customized orders, our team will get in touch with you for your requirements and we will dispatch your order within 3-7 working days
  • After dispatch, it takes 3-6 working days for your order to reach you, depending upon your location.
  • Shipping is free PAN India for all prepaid orders.
  • Cash On Delivery (COD) charges for first pair are Rs 60 and add Rs 40 for every additional pair.
  • You can track your order using the tracking details provided to you in “Account” section at our website after your order is dispatched.

 

International Order (Orders outside India):

  • International Orders will be shipped within 3-4 working days.
  • After dispatch, your order will be delivered within 5-7 working days.
  • Customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
  • For Shipping charges please add products to the cart, fill complete address, total amount of products along with shipping cost will be reflected there.
  • You can track your order using the tracking details provided to you in “Account” section at our website after your order is dispatched.

 

 

Please Note:

 

These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services. Kindly note there might be a delay during National holidays, festivals and climatic emergencies.

 

Exchange Policy:

We are glad you made a choice to shop with us and we want your experience with us to be hassle free, for that please go through the following policy, conditions and process carefully.

  • We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product.
  • We don’t entertain refund and cancellation request
  • Exchange will be processed only for different size (for same design only). For that you can initiate an exchange request from your account within 48 hours of the delivery. No request will be entertained henceforth.
  • NO request is entertained after first exchange
  • Our Logistic partner will pick-up the Product/s within 3 days of receiving the exchange request and shall make two attempts to pick up the Product/s. If the item is not picked up in the second attempt, the return request shall be considered complete at our end. In that scenario, you have to ship them back on your own
  • If our courier partners do not function at your area, please ship the product (cost to be borne by you) within 7 days after delivery to the below mentioned address: 597, First floor, Housing Board, Sector 51, Gurgaon 122003.
  • Please ensure that the Products are in unused condition with their original packing and tags
  • We will initiate your exchange once your order is picked up & checked for quality subject to applicable exceptions
  • We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 
  • During a promotion/scheme/offer/discount the product will be exchanged only if the stock is available.
  • Exchanges are not provided on international and custom-made orders. 

Please Note:

The order may be cancelled before shipment due to any of the following reasons:

  1. The specific product/model is out of Stock.
  2. The order could not be shipped within the specified timeline.
  3. The shipping address is not serviceable.
  4. Any other reason beyond the control of merchants.
  5. Haelli reserves all rights to inspect the condition of the product before processing any exchanges.